Help Center

Purchase & Payment

Q1: What payment methods do you support?

A: To provide you with a convenient purchasing experience, we currently support the following mainstream payment methods:

1. Credit / Debit Card (Stripe)
2. Cryptocurrency (USDT-TRC20)
3. Balance Payment

Q2: Can I request a refund after purchase?

A: We're sorry, but we do not support refunds. Since eSIM QR codes are digital virtual goods with "single-use" and "instant delivery" characteristics, once the system sends the QR code to your email or displays it on the page, the service is considered delivered and consumed. Therefore, orders cannot be returned or refunded once completed.

Q3: How long after payment will I receive the eSIM?

A: Almost instantly! After successful payment, the eSIM QR code and installation guide are typically sent to your email within 5 minutes. If you don't find it in your inbox, please check your "spam" folder.

Frequently Asked Questions

Q1: What is eSIM?

A: eSIM is a digital SIM card embedded in your phone that connects to networks without requiring a physical card.

Q2: How do I activate eSIM?

A: After purchase, you'll receive a QR code. In your phone settings, select 'Add eSIM' and scan it.

Q3: Which devices are supported?

A: Most iPhone models from XR onwards, as well as recent flagship Android phones like Samsung and Pixel.

Q4: Can I share hotspot?

A: Yes, the vast majority of plans support personal hotspot sharing.