Privacy Policy
Last Updated: December 12, 2025
1. Information Collection
We value your privacy. When using Roamhot services, we may collect the following information:
- Account Information:Email address you provide during registration
- Order Information:Order details and payment information when purchasing eSIM plans
- Device Information:Device model, operating system version, IMEI, and other information necessary for eSIM activation
- Usage Data:Data usage records, connection logs, and other service usage information
2. Information Use
Information we collect will be used to:
- Provide, maintain, and improve our eSIM services
- Process your orders and payments
- Send you service notifications, billing information, and technical support
- Analyze service usage to optimize user experience
- Comply with legal and regulatory requirements
3. Information Sharing
We commit to not selling your personal information. We may share your information under the following circumstances:
- Service Providers:Share necessary information with partner carriers to activate and provide eSIM services
- Payment Processing:Share necessary payment information with payment service providers
- Legal Requirements:Disclose information when required by law or government authorities
- Business Transfers:Transfer information in the event of company merger, acquisition, or asset sale
4. Data Security
We employ industry-standard security measures to protect your personal information, including:
- Using SSL/TLS encryption to transmit sensitive data
- Conducting regular security audits and vulnerability scans
- Restricting employee access to personal information
- Using firewalls and intrusion detection systems to protect servers
5. Cookie Usage
We use cookies and similar technologies to improve user experience, including:
- Essential Cookies:Maintain login status and basic functionality
- Analytics Cookies:Understand how users interact with our services
- Preference Cookies:Remember your settings and preferences
You can manage cookie preferences through your browser settings, but this may affect the normal functioning of certain features.
6. Your Rights
Under applicable data protection laws, you have the following rights:
- Right of Access:Request a copy of your personal information we hold
- Right to Rectification:Request correction of inaccurate or incomplete personal information
- Right to Erasure:Request deletion of your personal information under certain circumstances
- Right to Restrict Processing:Request restriction of processing your personal information
- Right to Data Portability:Receive your personal information in a structured, commonly used format
- Right to Object:Object to our processing of your personal information
To exercise these rights, please send an email to [email protected]
7. Children's Privacy
Our services are not directed at children under 18 years of age. We do not knowingly collect personal information from children. If you discover that we have collected personal information from a child, please contact us immediately.
8. International Data Transfers
Your information may be transferred to and stored on servers outside your country/region. We will take appropriate measures to ensure your personal information is adequately protected during transfer and storage.
9. Privacy Policy Updates
We may update this privacy policy from time to time. Any significant changes will be notified to you via email or website announcement. The updated privacy policy will take effect immediately upon publication.
10. Contact Us
If you have any questions about this privacy policy or need assistance, please contact us through:
Email:[email protected]
Company Name:Roamhot Inc.